Blockchain
OKX solves password error issues in wallet access
Second OKX, users recently reported experiencing password errors when trying to access their wallets using the wallet extension. This issue, as clarified by OKX, may not be directly related to the wallet or password itself, but rather related to strengthened security measures.
Security improvements and common issues
OKX has strengthened the security protection of its wallet to prevent account information from being stolen or hacked. As a result, using anti-detection browsers or virtual machines can cause a password mismatch in the Sync across devices setting, resulting in password errors.
Steps to resolve password errors
OKX has provided a step by step solution to solve this problem:
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Reimport your wallet: Users are advised to re-import their wallets to restore sync settings.
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Enable syncing between devices: Go to the Settings page, select the Sync between devices option in the Advanced Settings and enable the sync feature. This should resolve mismatch issues caused by different environments.
OKX encourages users who are experiencing similar issues with anti-tracking browsers to share this information to help others resolve the issue.
Customer care
For any further issues, users are advised to contact the OKX customer service team for further assistance. The OKX team expressed gratitude for users’ understanding and support as they continue to improve security measures.
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